Legal

Refund Policy

Last updated: August 2, 2026

The 90-day guarantee

We give you 90 days from the day your order arrives to decide whether Revella works for you.

Refunds go to your original payment method and typically appear within 5 to 10 business days, depending on your bank.

The guarantee covers one jar per customer on a first purchase. For bundle orders, it applies to the purchase as a whole.

Damaged or incorrect orders

If your order arrives damaged, or you received the wrong item, email support@revellaskin.com with your order number and a photo. We'll replace it at no cost to you.

Orders that haven't arrived

Orders typically ship within 48 hours and arrive within 7 to 10 days. Tracking can pause for several days during international transit and then update all at once — that's normal.

If it's been more than 21 days since you ordered and your package hasn't arrived, email us and we'll either resend it or refund you.

Cancelling an order

We ship fast, so cancellation windows are short. Email us as soon as possible after ordering. If the order hasn't left our fulfillment partner, we'll cancel and refund it in full. Once it's shipped, the 90-day guarantee applies instead.

Wrong address

If a package is returned to us because of an incorrect or incomplete shipping address, we'll contact you to arrange a reshipment. Reshipping may incur an additional charge.

Exchanges

We currently sell a single product, so we don't process exchanges. If something isn't right, we refund you.

How to request a refund

Email support@revellaskin.com with:

• Your order number
• The email address used to place the order
• A sentence on what didn't work for you

We reply within 1 business day, Monday through Friday. No lengthy forms, no back-and-forth.